Refund policy

TMack Crown Care Refund Policy

At TMack Crown Care, we strive to provide high-quality products and excellent customer service.

Due to the nature of our products and for sanitary reasons, all sales are final. We do not accept returns or exchanges on bonnets, satin accessories, hair care products, or other personal care items once they have been shipped or delivered.

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of confirmed delivery at info@tmackcrowncare.com. Please include your order number and clear photos of the item and packaging. We will review your claim and, if approved, provide a replacement or other appropriate resolution.

TMack Crown Care is not responsible for delays, loss, damage, mishandling, theft, or delivery issues caused by USPS or any other shipping carrier once an order has been transferred to the carrier for shipment. Customers experiencing carrier-related issues should contact the shipping carrier directly to file a claim when applicable.

Orders cannot be canceled once they have been processed or shipped.

TMack Crown Care reserves the right to refuse refunds, returns, exchanges, or replacement requests that do not meet the requirements outlined in this policy.